Daniela Mastragostino, AICI CIP

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Proud Member

Too often business opportunities are lost due to poor etiquette. Many people are misjudged during business and social gatherings because of their lack of behavioral awareness.

If you have a difficult time conducting yourself in certain situations or people have expressed concerns about your behavior, then you are in need of some etiquette training.

"Politeness and consideration for others is like
investing pennies and getting dollars back"
Thomas Sowell, writer

ETIQUETTE

A needs analysis must be completed in order to determine your strengths and weaknesses.

Business
Dress Codes
Interview tactics
Working with disabilities
Greetings/Handshakes/Titles
Lunch & dinner dining
Conversational skills

Social
Introductions/Handshakes
Gift Giving
Party Planning
Small Talk
Language
Dress Code
Dating

Dining
Setting the table for each meal
Cutlery placements and their applications
Eat tricky foods with ease and confidence
International dining
Business and Social Dining

HUMAN RELATIONS

This section is geared towards the individual that has trouble obtaining balance in their lives. Everyone has quirks and characteristics which help define their personality. When these characteristics dominate your behavior they become negative and you may be imbalanced. As an example, are you too abrasive, too shy, too negative, or lacking self-esteem?

If any of the above describes you, then together we can dissect and correct negative behaviour by analyzing the four senses which are described below.

Sight: are you well put together?
first impressions
clothing
walking
grooming
posture

Sound: are you using your voice to your benefit?
voice range
inflection
pitch
tone
too loud/too quiet

Touch: what is your contact indicating?
appropriate vs. inappropriate
confrontational
suggestive
rude

Smell: is your scent negatively affecting those around you?
body hygiene
dental hygiene
halitosis
perfume/cologne.